Terms of Use

TERMS OF USE
Terms of use define the ordering, payment, delivery and returns procedure for products offered on our web shop. The supplier of Geppetto products offered on this site is the company Rio Adria d.o.o.

Rio Adria d.o.o.
Rudeška cesta 160b, 10000 Zagreb, Hrvatska
Registered at the Commercial Court in Zagreb
MBS: 081177877
OIB: 11691510907
Capital of HRK 20,000.00 paid in full
Member of the Board: Denis Bura
E-mail address: info@geppettowatches.com
Bank: Zagrebačka banka d.d., Trg bana Josipa Jelačića 10, Zagreb
Account number: HR4923600001102699756
SWIFT: ZABAHR2X
VAT number: HR11691510907

Buyer is every online shop visitor who chooses at least one product, orders it and pays. This means that a buyer concludes/agrees to the contract remotely.
By using www.geppettowatches.com, you agree to all of the terms and conditions below and confirm that you have read and understood them completely.

If for any reason you do not agree to any of the Terms of Use please do not use this Web site or its Web Shop.
Uvjeti poslovanja Internet trgovine www.geppettowatches.com sastavljeni su u skladu sa Zakonom o zaštiti potrošača (N.N. 41/14; 110/015), glava III. – Sklapanje ugovora izvan poslovnih prostorija i ugovora na daljinu, te predstavljaju prethodnu obavijest u smislu Članka 43. ZZP.
Narudžbom proizvoda Kupac potvrđuje prihvaćanje uvjeta poslovanja. Prihvaćanjem općih uvjeta prodaje Kupac izjavljuje da su svi podaci koje je dao o sebi istiniti i potpuni, da je poslovno sposoban, ovlašteni korisnik kreditne kartice te da ne postoje nikakve poznate mu zapreke naručivanju i kupnji proizvoda, tj. za kupnju putem internetske ponude.
By ordering a product, the Buyer confirms the acceptance of the terms of business. By accepting the general conditions of sale, the Buyer states that all the information that he has provided is true and complete, that he is a business-capable, authorized credit card user, and that there are no known obstacles to ordering and purchasing products through an online offer.
Through the Internet store, it is possible to purchase the complete range of products. The products are described and presented in detail, the color of the product may vary due to lighting and the setting of the monitor. Also, the color of the wood and it’s patterns may vary because no wood is the same like any other.

Prices are expressed in kunas and euros and include VAT.

The taxpayer (Rio Adria d.o.o.) is not in the VAT system.

At the end of the purchase, the price is valid on the day of order, ie all the ordered goods will be delivered at the prices that were worth at the time of the order.

Rio Adria d.o.o. reserves the right to change prices at any time without prior notice, and initiate a reduction in prices and special price promotions.

For orders received from customers living outside the EU, there are additional charges for customs and tax paid by the buyer.
Rio Adria d.o.o. reserves the right to change these terms and conditions without prior notice.

ORDERS

Rio Adria d.o.o. reserves the right to postpone delivery of orders, if there is an issue with the order receipt or the buyer has provided incomplete delivery information.
If the ordered product is unavailable (temporarily or sold out), the buyer will be notified via e-mail.
If the product is sold out, the order will be canceled and the buyer will receive a refund.

PAYMENT METHODS

Geppetto Watches uses WSPay for online payments.

WSPayWSPay is a secure online payment system, real-time payments, credit and debit cards, and other payment methods. The WSPay customer and the merchant ensure secure enrollment and transfer of the tab data entered, as well as the PCI DSS certificate that WSPay has. WSPay uses 256-bit encryption SSL certificate and TLS 1.2 cryptographic protocol as the highest degree of data protection and data security.

DIRECT PAYMENTS TO ACCOUNT OR THROUGH INTERNET BANKING

At the end of the order, the system will generate the offer you are paying for.
You will receive payment instructions by e-mail.
Payments are made through Internet banking or general payment.
Use the order number in the Call Number field.
Also use the order number in the payment description.
An order is processed when the payment is visible on our account.
After a visible payment, your order is packed and shipped.
Your receipt will be sent to you by email in electronic form.

PAYMENT MADE BY CREDIT/DEBIT CARDS
Geppetto Watches accepts the following credit/debit cards:
American ExpressDiners Club InternationalVisaMasterCard MaestroVerified By VisaMasterCard® SecureCode™

PAYMENT MADE BY PAYPAL SERVICE
To help you make quicker and easier shopping, you can pay your order with PayPal. To pay via PayPal, you must have an open PayPal account. Learn more about PayPal.
PayPal Logo

DELIVERIES

We dispatch available products through one of the courier services within three business days after we have received the full payment to our account.

The delivery/shipping period for the territory of Croatia is 1 to 3 working days from the date of dispatch, while for other countries the delivery time is 3 to 8 working days from the date of dispatch of the shipment.

If the product includes additional services that require additional time like engraving or similar, the delivery deadline can be extended for 3 to 5 business days.

Rio Adria d.o.o. is not responsible for delays in delivery, caused by weather, international customs shipment delays, or any other circumstance beyond our control.

SHIPPING COST

Shipping cost is included in the price of the product and is not charged extra. In other words, for you it is free.

The buyer is obliged to check the product upon delivery, report any visible damage to the courier directly, and refuse to receive the damaged shipment. By signing the delivery document to courier, the user confirms that during the takeover of the product he has made his review of the product and that there are no objections to damages on the transported packages.

If the buyer refuses to accept the shipment because of identified and visible damages on the transport packaging, he must complete the appropriate courier service form and by e-mail (info@geppettowatches.com) immediately and no later than 8 (eight) days to inform Rio Adria d.o.o. whether he wants a repeated delivery or a refund. Upon receiving the shipment reclamation form, Rio Adria d.o.o. will make repeated delivery within the deadline prescribed for delivery if there is a product on stock at Rio Adria d.o.o. or at the request of a registered user we will make a refund.

RETURN OF PRODUCTS

To return the products, contact us by email at info@geppettowatches.com

You can unilaterally terminate your contract within 14 days. In order to be eligible for a one-sided termination of this Agreement, you must notify us before the expiration of the deadline by an unambiguous statement sent by e-mail to info@geppettowatches.com or through a one-off termination agreement form. Your name, family name, address, phone number must be specified. Confirmation of unilateral termination of contract will be sent to you, without delay, by electronic mail.

UNILATERAL CONTRACT TERMINATION FORM

Rio Adria d.o.o. accepts all forms of complaint related to technical defects of the product. The time limit for the complaint (with the presentation of the invoice) is 30 days after receiving the shipment, if the product is not damaged by the customer. If, for subjective reasons, the buyer decides not to accept the ordered product and wants to return it, he has to pay for the delivery and return of the product, and the amount of the ordered product will be returned to his account. Refunds will be made within 14 days after Rio Adria d.o.o. checks and accepts returned products.

The buyer needs to pay shipping costs if returning the product. The buyer is obliged to send the goods back to the seller at the address: Rio Adria d.o.o., Rudeška 160b, 10000 Zagreb, Croatia in a safe way to receive a shipping confirmation. It is recommended to send products through the recommended shipment.

The seller is obligated to return money to the buyer at the latest within 14 days after receiving the returned products.
The goods must be returned in their original state without any traces of use, with the original packaging and the attached invoice.

RECLAMATIONS AND COMPLAINTS

If the buyer has remarks on purchased products, according to Article 10 of the Consumer Protection Act, he / she has the right to send a written complaint to the seller via electronic mail at info@geppettowatches.com.

Please enter the first and last name, address, contact and description of the complaint. Your complaint will be answered in writing within 15 days of receiving it.

LIABILITY FOR MATERIAL DEFICIENCY

Pursuant to the Consumer Protection Act, consumer and seller relations in the event of a material defect in the product, the provisions of the Mandatory Obligations Act (Official Gazette 35 / 05.41 / 08, 125/11, 75/15) apply to liability for material defects.

The buyer is obliged to notify the seller about the existence of visible defects without delay and no later than within two months of the day when he or she has discovered the disadvantage. As a seller, we are not responsible for the material defect of the sold items that are displayed after two years from the sale of the item.

Any dispute between the Seller and the Buyer will be resolved by agreement and peacefully, otherwise the court shall be in the place of the seller.

COPYRIGHT

Copyright is completely retained. The full content and formats onwww.geppettowatches.com are owned by Rio Adria d.o.o.

PERSONAL DATA PROTECTION (GDPR)

We are obliged to provide personal data protection to our customers by collecting only the essential, basic customer information necessary to meet our obligations.

All customer information is strictly kept and only available to employees who need to process the order and courier services solely for the purpose of delivering the product. All our employees are responsible for respecting the privacy principles.

The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the WSPay credit card online authorization system in accordance with the requirements of card and card brands and PCI DSS standards. Authorization and credit card payment is done by using the WSPay system for realtime authorization and billing.

Geppetto Watches (Rio Adria d.o.o.) is committed to providing personal data protection by collecting only the essential, basic information about the buyers / users who are required to fulfill our obligations; informing buyers of how they use the data they collect, regularly gives customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees who are required to do this. All Geppetto Watches (Rio Adria d.o.o.) employees and business partners are responsible for compliance with the privacy principles.

Cookies policy

In order for this site to work properly, in order to be able to further improve the site, to improve your browsing experience, this page must save a small amount of information (Cookies) on your computer. Over 90% of all websites use this practice, but according to EU regulations since March 25, 2011. we are obliged to request your consent before saving Cookie. By using the website, you agree to use Cookie. By blocking cookies you can still browse the page, but some of its features will not be available to you.

What is a cookie?

The cookie information is saved to your computer by the web site you visit. Cookies usually save your settings, web settings, such as your preferred language or address. Later, when you open the same web page again, the internet browser sends back the cookies that belong to that page. This allows the page to display information tailored to your needs.

Does www.geppettowatches.com use cookies?

Yes, with the primary purpose of providing our web site with better user experience and easier web shopping.

What kind of cookies does geppettowatches.com use and why?

Temporary cookies

These are temporary cookies that point out (and are automatically deleted) when you close the Internet browser. We use session cookies to allow access to content and allow commenting (things you must do when logging in with your web page information).

Persistent cookies

Usually you have a date expiring far into the future and will stay in your browser until it expires, or until you delete them manually. We use permanent cookies for functionalities such as the “Stay signed in” tickbox, which makes it easier for users to access as a registered user. We also use durable cookies to better understand user habits so that we can improve the website according to your habits. This information is anonymous – we do not see your individual information.

Does the website have third-party cookies?

Kolačići treće strane dolaze s reklama drugih web-mjesta (kao što su skočne ili druge reklame) koje se nalaze na web-mjestu koje gledate. Pomoću tih kolačića web-mjesta mogu pratiti korištenje Interneta u marketinške svrhe.

There are several external services that save cookies to a user. These cookies are not set up by this site, but some serve the normal functioning of certain features that make it easier for users to access content. We currently allow:

  • Social networks
    Users can sign up and sign up through their own Facebook social network accounts. Also sharing social networking articles puts cookies on a user.
  • Measurement of attendance
    geppettowatches.com koristi servis za mjerenje posjećenosti, Google analytics.
    If you want to prevent cookies from being provided by these services, you can block them from the following link:  Google Analytics – https://tools.google.com/dlpage/gaoptout

More information about turning off cookies

There are currently several web sites to exclude cookies for various services.

You can read more at the following links:

http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/