Frequently Asked Questions

All our watches are made of natural wood from Africa. To see the details about the wood specification, please visit our shop.

Our watches are almost completely made out of natural wood so we consider them to be splash proof which means that the watches will not be affected by small amounts of water like the slight rain or while washing hands. However, don’t leave it uncovered for too long.

All our watches come with a large band so it can be adjusted to any wrist. We recommend taking the watch to any jewelry or watch store near you. It takes only a few minutes of their time to do it for you and we are sure that won’t be a problem for them. If you wish to adapt it by yourself, you can find a small adjustment tool inside your watch box.

All Geppetto watches from Original collection are 45mm in diameter. You can find detailed dimensions in our shop.

We use very reliable Swiss Ronda 763 movement to make sure all our watches run smoothly for a long time.

All our watches are designed in a way that they look great both on men and women. Take a closer look at our photos on Instagram or in shop to see how good our watches look on men and women.

The glass of the watch is a major aspect of any timepiece. We use sapphire glass on all our watches which is almost completely scratch proof to make your watch look beautiful even after a long period of using it.

We want to make sure that you get your Geppetto watch as soon as possible. That is why we will cover all shipping costs and make sure the watch is delivered to your address in a few days. In other words, shipping is free for you.

We work with our delivery partner companies that will make sure you have your watch delivered very fast. It takes from 2-8 working days (depending on your country) for the package to arrive. After we receive your order, we will hand over the watch to delivery company during next 2 working days. From that moment the delivery time is counting.

If you want to return your Geppetto watch for any reason, you can do it within 14 days after receiving it. Please send it back in original packaging, undamaged and we will make a cash refund (shipping costs need to be covered by your side). Please contact us at info@geppettowatches.com and we will get back to you as soon as possible and take care of the return.

All our watches are very well protected in the transportation box so the chances for damage are minimum. However, if this happens, please contact us at info@geppettowatches.com and we will do something about it.

Of course. All our watches have 24 month warranty which covers factory mechanism failures. However, warranty doesn’t cover external damage like cracks or scratches ond watch band or watch case which happened due to your handling. In case you notice that mechanism isn’t working, please contact us at info@geppettowatches.com, but before you do that please try changing the battery because that might be the reason your watch stopped working.

You might need to pay taxes, customs or duties when the package arrives to your country. Please be aware that Geppetto doesn’t have any control about that so we can not tell you what additional cost might be as these charges vary according to countries. Please contact your local customs office to get more information about possible additional charges. For deliveries in Croatia, there are no additional costs.

It is possible to make a payment through transaction account or to make a cash payment during delivery (for deliveries in Croatia).